Refund Policy

This policy explains when money goes back to your Vyral wallet. Eligibility always depends on verified order and payment records. It does not limit any rights you have under applicable consumer protection law.

1. Failed orders

If an order is rejected by our provider before any delivery starts, the charge is returned to your wallet once the failure is confirmed. If a submission result is unclear, the order is held for review rather than retried, so you are never charged twice; it is resolved after we check the provider's records.

2. Cancelled orders

Some services support cancellation; this is shown on the service before you order. If an order is cancelled before delivery, the undelivered value is returned to your wallet. Cancellation is not always possible once a provider has started work.

3. Partial delivery and undelivered quantities

If the provider reports an order as partially completed, we return the value of the undelivered quantity based on the provider's reported remaining amount, rounded down to the nearest kobo. Where the report is missing or unclear, we review the order before deciding.

4. Duplicate charges and payment errors

Each order and deposit has a unique reference, which protects against the same order or deposit being processed twice. If you believe you were charged twice or a verified transfer was not credited, contact support with the reference; we will check it against our records and our payment provider.

Transfers that are less than the requested amount, more than the requested amount, or arrive after the deposit window are reviewed before any credit. Overpayments credit the requested amount and the excess is reviewed.

5. Refund eligibility

• Refunds apply to undelivered value of an order, confirmed failures, and verified payment errors.
• Delivered quantities are not refundable because the work has been performed. Drops or changes after delivery are handled under the service's refill terms, if any.
• Orders affected by a wrong, private, deleted or changed link, or by a platform's action against an account, may not be eligible.

6. How refunds are processed

Eligible refunds are credited to your Vyral wallet and appear in your transaction history. Many partial and cancellation refunds are applied after our system confirms the order status with the provider; others are reviewed and approved by our team. We do not promise a fixed processing time.

7. Wallet refunds versus payment reversals

Refunds go to your Vyral wallet, not back to your bank account. Requests to return a deposit to your bank are handled separately on a case-by-case basis after verification.

8. Promotional credit

If an order was paid partly or fully with promotional credit, the refund restores promotional credit first, up to the amount of promotional credit used, and only the rest as cash credit. Promotional credit is never converted into withdrawable cash.

9. Contact support

Reach Vyral Support through the official WhatsApp channel on our Support page. Include your order number or deposit reference.

10. Disputes

If you disagree with a refund decision, contact support so we can review it again using the order and payment records. Raising a chargeback or payment dispute while we are reviewing may delay the outcome. You keep any rights you have under applicable law.