Terms of Service

These Terms govern your use of Vyral, ("Vyral", "we", "us"). By creating an account or using Vyral, you agree to these Terms.

1. Eligibility and account registration

• You must be at least 18 years old, or the age of legal majority where you live, to use Vyral.
• You must give accurate information and confirm your email address before your account becomes active.
• One person or business may not create multiple accounts to obtain promotions or avoid restrictions.

2. Account security and responsibilities

• Keep your password confidential. You are responsible for activity on your account.
• Tell us promptly through our support channel if you suspect unauthorised access.
• Vyral will never ask for your social media passwords. Only provide public links or usernames.

3. Permitted and prohibited use

You may use Vyral to order services for accounts and content you own or are authorised to manage. You must not:

• Use Vyral for unlawful, fraudulent, deceptive, hateful or harmful content or activity.
• Submit links to content you have no right to promote, or that violates a platform's rules or applicable law.
• Abuse promotions or referrals, use stolen payment details, or attempt to manipulate prices, balances or the system.
• Interfere with, reverse-engineer or overload Vyral.

You are responsible for making sure your use of any service complies with the terms of the social platforms involved. Platforms may act against accounts at their own discretion.

4. Service availability

Services in the catalogue may change, be paused or be removed at any time, including when a provider changes or withdraws a service. We do not guarantee that any particular service will always be available.

5. Order submission and processing

• Before confirming, review the service, link, quantity and total. The charge is shown before you place the order.
• Orders are processed through third-party providers. Start times and delivery speeds shown are estimates, not guarantees.
• Vyral does not guarantee specific results such as engagement, reach, followers, sales or retention.
• Entering a wrong, private or changed link may cause an order to fail or be delivered incorrectly. Check your link before ordering.

6. Pricing and payment

• Prices are shown in Nigerian Naira (₦) and may change. The price that applies is the one confirmed when you place your order.
• Wallet deposits are processed by our payment provider, Korapay. A deposit is credited only after it is verified.
• Any discount offered to you applies only as shown when you order and cannot be combined or transferred unless stated.

7. Wallet rules

• Your wallet holds cash credit (from verified deposits and eligible cash refunds) and promotional credit, shown separately.
• Orders use promotional credit first, then cash credit.
• Wallet balances do not earn interest. Withdrawal of cash balances, if offered, is subject to verification and these Terms.

8. Promotional credits and referral rewards

• Top-up bonuses, welcome rewards and referral rewards are promotional credit. They can be used only for orders on Vyral.
• Promotional credit is not withdrawable, not transferable and has no cash value.
• Rewards may be reviewed, withheld or reversed where we reasonably suspect abuse, duplicate accounts or error. Campaign rules may change or end.

9. Cancellation and refunds

Cancellations and refunds are handled under our Refund Policy.

10. Suspension and termination

We may suspend or restrict an account where we reasonably believe these Terms have been breached, to prevent fraud, or where required by law. Where appropriate, we will tell you the reason. Suspension does not by itself remove verified cash balances; how they are handled depends on the circumstances and applicable law. You may stop using Vyral at any time and ask us to close your account through support.

11. Service limitations and third-party dependencies

Vyral depends on third parties, including service providers, social platforms, our payment provider and hosting providers. We are not responsible for their acts, outages or policy changes, but we will act reasonably to resolve issues that affect your orders. To the extent permitted by law, our total liability for any claim is limited to the amount you paid for the order concerned. Nothing in these Terms limits rights you have under applicable consumer protection law that cannot be excluded.

12. Complaints and support

Contact Vyral Support through the official WhatsApp channel shown on our Support page. Please include your order number where relevant. We will look into complaints using our records.

13. Changes to these Terms

We may update these Terms. We will post the new version here with a new date and, for significant changes, give notice in your account. Continuing to use Vyral after changes take effect means you accept them.

14. Applicable law and disputes

These Terms are governed by the laws applicable where Vyral operates. We encourage you to contact support first so we can try to resolve any dispute informally.